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Refunds & Returns
At Hawke's Bay Packaging and Cleaning Solutions, we stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
Returns
You may return most new, unopened items within 14 days of delivery for a full refund or exchange. To be eligible for a return:
- The item must be unused and in its original packaging.
- Proof of purchase (receipt or order number) must be provided.
- The item must not be a clearance or custom-made product.
To initiate a return, please contact our team at orders@hbpcs.co.nz with your order number and details of the issue.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment within 5–10 business days.
Refunds will not be issued for:
- Change of mind (unless required by law)
- Items returned damaged due to misuse
- Custom or special-order products
Damaged or Faulty Goods
If you receive an item that is damaged or faulty, please contact us within 7 days of receiving your order. Include your order number and photos of the product and packaging. We will offer a replacement, exchange, or refund as appropriate under the Consumer Guarantees Act 1993.
Exchanges
If you need to exchange an item for the same or a different one, please contact us at orders@hbpcs.co.nz. You may be responsible for the shipping costs unless the product was faulty or incorrect.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective, incorrect, or otherwise covered by warranty or consumer law. We recommend using a trackable shipping service for all returns.
Questions?
If you have any questions about our Returns and Refund Policy, please contact us at: